Silversingle Privacy Policy: Protecting Your Personal Information

1. Introduction and General Provisions

Welcome to silversingle. We are committed to safeguarding your privacy and ensuring you have a positive experience on our platform. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our services. By accessing or using silversingle, you agree to the terms described here.

This policy applies to all information collected through our website, mobile applications, and any related services (collectively, the "Service"). It is designed to be transparent and compliant with applicable data protection laws, including the General Data Protection Regulation (GDPR) and others relevant to our members worldwide.

2. What Data We Collect

We collect information that you provide directly, information collected automatically, and, in some cases, information from third parties.

Information You Provide

• Account Information: Name, email address, date of birth, gender, postal code, and password when you create an account.
• Profile Details: Photos, biography, interests, lifestyle preferences, relationship goals, and other details you choose to share on your profile.
• Communication Data: Messages you send to other members, feedback, and any correspondence with our support team.
• Payment Information: If you choose a premium membership, our payment processors collect billing details. We do not store full credit card numbers on our servers.

Automatically Collected Information

• Usage Data: Pages visited, features used, time spent, clickstream data, and other interactions with the Service.
• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.
• Location Data: General location derived from your IP address or, with your consent, precise location from your mobile device to show you potential matches nearby.

3. How We Use Your Data

We use your personal information for the following purposes:

• To Provide and Personalize the Service: Create and manage your account, display your profile, suggest compatible matches, and facilitate communication between members.
• To Improve Our Platform: Analyze usage trends to enhance functionality, develop new features, and ensure a secure and optimized user experience.
• To Communicate With You: Send you service-related announcements, respond to your inquiries, and, if you have opted in, send marketing communications about new features or promotions.
• To Ensure Safety and Security: Monitor for fraudulent activity, enforce our Terms of Service, and protect the rights and safety of our members and the platform.
• For Legal Compliance: Fulfill our legal obligations, respond to lawful requests from authorities, and resolve disputes.

4. Sharing Data with Third Parties

We respect your privacy and do not sell your personal information. We may share your data in the following limited circumstances:

• Service Providers: Trusted vendors who assist us with hosting, payment processing, data analysis, customer support, and marketing. These partners are contractually bound to protect your data.
• Legal Requirements: If required by law, subpoena, or other legal process, or to protect the rights, property, or safety of silversingle, our members, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset. You will be notified via email and/or a prominent notice on our website of any change in ownership.
• With Your Consent: We will share information with third parties when you have given us explicit permission to do so.

5. Data Protection

We implement robust technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

• Encryption: We use industry-standard encryption (SSL/TLS) to protect data transmitted between your device and our servers.
• Access Controls: Strict internal access controls limit employee access to your data on a need-to-know basis.
• Regular Security Assessments: We conduct periodic reviews and audits of our security practices.
• Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. You may request account deletion at any time.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal data. These may include:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate or incomplete information in your profile.
• Deletion: Request the deletion of your personal data, subject to certain legal exceptions.
• Restriction/Objection: Object to or restrict certain processing of your data.
• Data Portability: Receive your data in a structured, commonly used format to transfer to another service.
• Withdraw Consent: Withdraw your consent for marketing communications or other processing where consent is the legal basis.

To exercise these rights, please contact us using the details in the "Contact Information" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

7. Cookies (Cookies)

We use cookies and similar tracking technologies to enhance your experience, analyze site traffic, and personalize content.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function (e.g., login session, security).
• Preference Cookies: Remember your settings and preferences (e.g., language, location).
• Analytics Cookies: Help us understand how visitors interact with the site, allowing us to improve.
• Advertising Cookies: Used to deliver relevant advertisements and measure campaign effectiveness.

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Service. For more detailed information, please see our separate Cookie Policy.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other reasons. We will notify you of any material changes by posting the new policy on this page with an updated "Last Updated" date and, where appropriate, through an in-app notification or email.

We encourage you to review this page periodically to stay informed about how we are protecting your information. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

silversingle Privacy Team
Email: [email protected]
Postal Address: Data Protection Office, silversingle, 123 Connection Lane, Suite 500, San Francisco, CA 94107, USA

We are committed to working with you to resolve any concerns you may have about privacy and data protection.

Last Updated: April 2025